Jul 06, 2017 CERT.Global 1060times

IT Services Management (ISO/IEC 20000, ITIL)

 

ISO/IEC 20000-1:2011 is an IT service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve a SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

ISO/IEC 20000-1:2011 can be used by:

  • an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled;
  • an organization that requires a consistent approach by all its service providers, including those in a supply chain;
  • a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements;
  • a service provider to monitor, measure and review its service management processes and services;
  • a service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS;
  • an assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in ISO/IEC 20000-1:2011.

 

 

Related items

IT Service Management Systems (ITSMS, ISO/IEC 20000-1:2011) Auditor / Lead Auditor Training Course
IT Service Management Systems (ITSMS, ISO/IEC 20000-1:2011) Auditor / Lead Auditor Training Course

(Registered Course Nr. PR321 / A17576)

Through the management system audit and certification, the organisation can demonstrate its ability on legal, legislation, standards (i.e. ISO, IEC, IEEE), contractual obligation (i.e. service level agreements), policy and procedures compliance.

Also the competence to plan, operation and continual improvements the management system to control the risks and achieve its expected outcome.

Jul 06, 2017
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